Refund policy
At Shailja Enterprises, we strive to ensure that every order reaches you in perfect condition. While we do not offer refunds, we are committed to resolving any issues related to damaged, defective, or incorrect products through replacements.
Return & Replacement Policy
We offer a 7-day return window, which means you can raise a return request within 7 days of receiving your order.
To be eligible for a return and replacement:
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The item must be unused, in its original condition, and in original packaging (i.e., shrink-wrapped).
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A receipt or proof of purchase (original invoice) must be provided.
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Photos of the received material must be submitted for review.
How to initiate a return:
To initiate a return request, please email us at support@shailjaenterprises.com with:
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The invoice (as attachment)
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Clear photos of the received goods
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Description of the issue
Once your return is accepted, we will share the return instructions. Returns sent without prior communication will not be accepted.
Return Address:
Shailja Enterprises
Biada Phase III/A, Plot No. 16–17
P.O. Balidih, Bokaro Steel City – 827014
Jharkhand, India
Damages and Issues
Please inspect your order upon delivery. If you receive the wrong item, or if your product is damaged or defective, contact us immediately. We will review the issue and, if applicable, arrange for a replacement without causing any inconvenience to you.
Items Not Eligible for Return
Please note that we do not accept returns for the following:
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Discounted/sale items
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Custom-made products
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Gift cards
Exchanges
If you wish to exchange a product, please contact us. Once your return is accepted, you may place a new order separately.
No Refunds Policy
Shailja Enterprises does not offer refunds. Our focus is on resolving genuine issues by offering replacements where necessary. For any concerns regarding your order:
Email us at: support@shailjaenterprises.com
We are always here to help and will do our best to address your concerns promptly and professionally.